Jennifer Annen, the Volunteer Training VISTA serving with Woman to Woman Pregnancy Resource Center in Denton, TX, has already gotten a kick-start in building capacity within the organization’s Twice as Nice Resale store. Woman to Woman and Twice as Nice Resale (TANR) have grown tremendously over the last couple of years and are continually striving to improve, but with great growth can also come growing pains. To help ease some of those growing pains, Jennifer has been tasked with strengthening the organization’s volunteer training program as well as increasing the retention of their current volunteers. She has begun creating departmental training guides which includes all the necessary knowledge for each individual area of the store and warehouse as well as a checklist for the trainer and trainee to complete. This ensures that our volunteers are receiving the attention they deserve during their training and TANR staff can feel confident knowing we covered all the essentials for our volunteers to be successful in their department. By implementing these station guides early on in her VISTA term, Jennifer hopes that they will be easy to follow and use beyond her next 11 months of service. To complement the new individual training process, TANR will hold a monthly two-hour training and review session for all staff and volunteers. To facilitate a meaningful learning opportunity and use of our volunteers’ time, Jennifer drafted a template to be used when planning each monthly session. She hopes that through using this template, staff will also be able to easily keep track of the progress and usefulness of these trainings over time as well as fill in any information gaps as needed. Jennifer looks forward to practicing these new training strategies to not only improve the experience for our staff and volunteers, but to continue aiding Woman to Woman as they serve their community!
In April, VISTA Sean Enfield recruited 20 new volunteers and managed 52 volunteers to help organize a number of events for the North Texas Performing Arts (NTPA) organization. He connected with the Plano chapter of the National Charity League to operate a crafting booth at the Shops of Willow Bend, a mall located in Plano, TX. This booth was used to reach kids and advertise for Plano Children’s Theatre’s eventual move into that retail center. In addition, he connected with National Honor Society chapters in the McKinney region to recruit volunteers for the last of NTPA’s award ceremonies. Throughout April, Sean worked to improve his volunteer recruitment and management skills. He developed a survey to distribute among the office staff weekly so that he can better prepare a list of Volunteer Needs, Opportunities, and Activities. He has also been working to improve communications among the existing network of parent volunteers, particularly as it pertains to the production volunteers.
AmeriCorps VISTA, Nicole Owens, is in the process of completing the Denton County Friends of the Family’s community education project. Nicole has welcomed two new Speakers Bureau members who completed their training in the month of March. They are now able to shadow tabling events and presentations to learn more about representing Denton County Friends of the Family (DCFOF). Developed by VISTA Members, the rigorous Speakers Bureau training covers a variety of topics to insure members have an adequate understanding of intimate partner violence, sexual assault, and the dynamics that contribute to both. Once they’ve observed several presentations, members will assist with presentations, alleviating some of the heavy workload of the DCFOF community education team.
The month of March was chock-full of new volunteer groups for Twice As Nice Resale and VISTA Hannah McNeill was instrumental in coordinating these volunteers! Volunteer Recruitment and Resource Development VISTA, Hannah McNeill, serves with Woman to Woman Pregnancy Resource Center where she organized and led three volunteer groups (51 volunteers) who contributed 132 hours of service to Twice As Nice Resale, the fundraising arm of Woman to Woman. As Hannah supervised each group, she became acclimated to the role of volunteer management and she noticed a lack of procedure when it came to assigning projects to a volunteer group, thus leading to miscommunication and confusion among the staff. To solve this issue, Hannah began developing a volunteer group task list. The task list will bring clarity and serve as a catalyst for well thought out projects for groups of volunteers. The task list is categorized by age appropriate projects, i.e. elementary school, middle school, high school, and senior age groups. Her next goal is to focus on producing and training confident individuals proficient in managing volunteers which will transfer the responsibility of managing volunteer groups from staff to volunteer leaders allowing Twice As Nice Resale staff to take on even bolder endeavors!
In March, Volunteer Enablement VISTA Sean Enfield led major volunteer events for Plano Children’s Theatre. He led teams of National Honor Society volunteers as they disposed of old set pieces, rearranged the theatre’s backstage spaces and assisted with the theatre’s awards ceremony. He led a group of Eagle Scouts who purged and reorganized the theatre’s offsite Scene Shop. A team of ten Eagle Scouts created new shelving units and cleared a great deal of space in this warehouse. Sean also created contact lists and corresponded with production volunteers. In total, Sean recruited 6 new volunteers and managed 88 community volunteers who served 423 hours of service.
In February, VISTA Sean Enfield played a part in the opening of North Texas Performing Arts’ new theatre in Fairview. A couple weeks prior to the Ribbon Cutting, he managed a small team helping in the final stages of the build out, and conducted interviews with the major volunteers in the Fairview project. The new theatre opened a few weeks later, and he helped volunteers ready the reception and put on the final touches for that evening’s production of Mary Poppins. In addition to the Fairview project, Sean also worked on the Plano branch’s move to Willow Bend. On that end, he recruited over 40 National Honor Society volunteers to help organize and package up parts of the theatre over Spring Break in March. He also began leading the community service volunteer initiative there and managed his first volunteer on the last Monday of the month.
During the month of February, Adam Jones, a Volunteer Training VISTA at Woman to Woman Pregnancy Resource Center, was recruited to amass a wealth of information on the topic of volunteer management. The information gathered was used in a lecture hosted by Funding Information Network. With the track record of over 183 volunteers trained and managed and 424 hours of service contributed to Woman to Woman over a span of 10 months, it would be safe to say that he has a few things to share about volunteer management. This lecture not only helps Woman to Woman to establish a presence in the community, but it also offers opportunities to network with other non-profits in the area. Adam also created two volunteer leadership positions to be used with the hopes that volunteers will play a more prominent role in the management of the sales floor and warehouse. These positions allow staff to resume the administrative aspect of the organization, which will allow staff to seek out other creative means to make a presence in the community.