Jennifer Annen Develops Process to Improve Volunteer Intake and Training

Jen AnnenJennifer, a VISTA serving at Woman to Woman Pregnancy Resource Center in Denton, TX has found the importance in maximizing potential for volunteers from every walk of life. Working closely with the volunteer coordinator at Twice as Nice Resale, (a branch of Woman to Woman PRC) Jennifer determined areas where she could improve the process for new volunteer intake and training. She decided to begin where it all starts: the initial contact the volunteer makes with someone at Twice as Nice Resale. Responding to all volunteer inquiries, including those from individuals who are looking to complete their community service hours, is imperative in ensuring that you are utilizing all of the help that is offered. In the month of August, Twice as Nice Resale received dozens of community service inquiries and Jennifer played a large part in the correspondence, keeping the individual’s information and status updated, and preparing them for their first day of service or volunteering. In order to be able to provide free medical services, education, and needed goods like diapers and formula to the Denton County area, Woman to Woman PRC relies heavily on their volunteers to help in all areas of the organization. Jennifer has also supported the organization’s efforts in a more efficient volunteer introduction process by facilitating new volunteers and community service members in their application, interview, and orientation. Maintaining accurate records daily using a spreadsheet to keep track of each person’s status as they move through the acclimation period has been an essential method in immersing them quicker, more efficiently, and more thoroughly. Jennifer plans to continue refining this process as she moves into evaluating how she can improve the overall training procedures so that Woman to Woman PRC can engage more community members as well as help even more people who are uninsured, economically disadvantaged, or facing a hard time in their lives.

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