VISTA member Kem Dwumaah has established the foundation for Youth and Family Counseling’s new volunteer program.
Kem recruited and trained 2 new volunteers who will regularly serve as receptionists, which frees staff from answering phones and setting appointments and allows them to concentrate on their duties.
Kem has also created a volunteer handbook that will be used for training new volunteers. The volunteer handbook serves as a tool for volunteers to use during their service as it contains the agency’s important information, as well as all acronyms used in the scheduling process. In addition, Kem has created tools to track volunteer service hours and demographics.
Youth and Family Counseling is a partner agency of the VISTA North Texas Project.