The New Volunteer Training VISTA will increase the agency’s capacity by improving current volunteer trainings and procedures thus increasing retention of volunteers. The New Volunteer Training VISTA will develop a curriculum to thoroughly orient and train new volunteers and will refine volunteer education and training in order to move volunteers from program participation to ownership. The VISTA member will expand and enhance the volunteer program through the evaluation and revising of existing policies and procedures. The VISTA will create a new volunteer training program that is consistent with new policies and procedures as well as follow-up trainings and evaluations to allow volunteers to provide feedback and retrain in areas where they need help. The VISTA member will develop a volunteer management system to track volunteer activities and hours of service. The system created will need to have measures in place that will maintain confidentiality and security of volunteer records.